Effective Date: 1st Jan 2025
Terms of Use
Welcome to My-wellness (“we”, “our”, or “us”). These Terms of Use govern your access to and use of our teletherapy platform including any content, features, and services offered on or through our website or applications (collectively, the “Service”). By using the Service, you agree to these Terms. If you do not agree, please do not use our platform.
1. Eligibility
You must be at least 18 years old to use our Service. By using the platform, you affirm that you are legally capable of entering into a binding contract.
2. Use of Services
You agree to use our platform only for lawful purposes and in accordance with these Terms. You may not:
- Misuse or disrupt the Service
- Access data that does not belong to you
- Upload malicious software or harmful content
- Use the Service for commercial solicitation without permission
3. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access.
4. Professional Disclaimer
All content and services on our platform are provided by licensed therapists. However, we do not guarantee the accuracy, quality, or suitability of any advice given. My-wellness is not liable for decisions made based on sessions or content.
5. Payment Terms
By booking an appointment, you agree to pay the applicable fees through our payment providers. Payments are non-refundable except as expressly stated in our refund policy.
6. Termination
We reserve the right to suspend or terminate your access to the Service if you violate these Terms or engage in behavior that harms our platform, therapists, or other users.
7. Intellectual Property
All content on our platform (logos, text, design, code) is the intellectual property of My-wellness or its licensors. You may not copy, reproduce, or distribute it without prior written permission.
8. Changes to These Terms
We may update these Terms from time to time. Continued use of the platform after updates means you accept the revised Terms.
9. Governing Law
These Terms are governed by the laws of Kenya. Any disputes shall be resolved in accordance with Kenyan law.
10. Contact Us
If you have any questions about these Terms, please contact us:
- Ultra Health Consulting Ltd
- Email: support@my-wellness.co
- Phone: +254732262666
Why My-wellness.co?
- Convenience
- Anonymity and Comfort
- Diverse network of specialists
- Continuity of care
© 2025 my-wellness.co, All Rights Reserved. Built by Jibu Labs