Effective Date: 1st Jan 2025
Privacy Policy
My-wellness ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our teletherapy platform, including our website, applications, and related services (collectively, the “Service”). By accessing or using our Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
a. Personal Information
We may collect personally identifiable information, such as:
- Full name
- Date of birth
- Gender
- Phone number
- Email address
- Location and timezone
- Health-related concerns and goals (as provided by you)
- Preferred session details (language, therapist gender, etc.)
b. Health Information
As a teletherapy platform, we may collect sensitive health-related information you voluntarily provide. We treat this data with strict confidentiality and in accordance with applicable laws.
c. Automatically Collected Data
We may collect certain information automatically:
- IP address
- Device type and browser
- Access times and usage patterns
2. How We Use Your Information
We use the collected information to:
- Provide teletherapy services
- Match you with appropriate therapists
- Schedule and manage appointments
- Communicate with you about your sessions
- Improve and secure our platform
- Comply with legal and ethical obligations
3. Sharing your information
We may share your information with:
- Therapists or specialists who provide services through our platform
- Service providers who help us operate our platform (e.g., hosting, payments)
- Law enforcement or authorities if required by law or in case of harm prevention
We never sell your personal or health information to third parties.
4. Your rights
You have a right to:
- Access the data we hold about you
- Correct or update your information
- Request deletion of your data (subject to legal obligations)
- Withdraw your consent at any time
5. Data security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encrypted data transmission (SSL)
- Secure data storage
- Limited access controls for staff and therapists
However, no system is 100% secure. Use the Service at your own risk.
6. Third party services
We may integrate with third-party services like Google Calendar for appointment scheduling, PesaPal and M-Pesa for payments. These services are governed by their own privacy policies. When you grant access to such services, you agree to their data use policies.
7. Children’s Privacy
Our platform is not intended for individuals under 18. We do not knowingly collect data from minors without parental consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top and, if appropriate, providing additional notice.
9. Contact Us
If you have questions or concerns, contact us at:
- Ultra Health Consulting Ltd
- Email: support@my-wellness.co
- Phone: +254732262666
Why My-wellness.co?
- Convenience
- Anonymity and Comfort
- Diverse network of specialists
- Continuity of care
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